With every booking made through Safara, you earn points to use towards future trips (100 points = $1 USD). The more you travel with Safara, the more you earn. Safara Rewards status tiers:
Qualifying spend and points are based on the aggregate room rate of a booking, exclusive of taxes and fees.
Points are based on annual spend, so it is possible for one booking to fall within multiple Safara Rewards tiers.
Example 1: Let's say you have Safarist status and are making your first booking of the calendar year, and you make a reservation for 4 nights at a room rate of $500/night. In this case you will earn 7,500 points (2.5x points on the first $1,000 + 5x points on the second $1,000).
Example 2: Let's say you have Safarist Select status with $3,000 so far in calendar year spend, and you make a reservation for 5 nights at a room rate of $500/night. In this case you will earn 15,000 points on that booking (5x points on the first $2,000 + 10x points on the last $500).
Safara Rewards status is earned and maintained within the same calendar year (January 1 – December 31). Your tier resets on January 1 each year.
For example: if you earn Reserve status in March 2025, you’ll enjoy Reserve benefits for the rest of 2025. On January 1, 2026, your tier resets and your 2026 spend determines your status for the remainder of that calendar year.
Your current points balance appears under your profile in the Safara app and on safara.com.
To request a ledger of points earned, used, and expired, or if you have any questions about your points balance, contact Safara support.
Points for "Pay Now" reservations (i.e. prepaid to Safara) post immediately to your Safara Balance upon booking. Points for "Deposit Due" and "Pay Later" reservations (i.e. paid directly to the hotel) typically post within 24 hours of checkout and will show in your Safara Profile as pending until then.
Safara Points are valid for 2 years from the date of your last booking or from the day that you earned them, whichever is longer.
When you cancel a booking that was paid partly or fully with Safara points, the points are returned to your balance according to the booking's cancellation policy. If the booking was refundable, your points will be refunded immediately upon cancellation.
You will receive a cancellation confirmation email once your booking has been canceled. You can also check the status of your bookings in the trips/reservations section of your profile on the Safara website or iOS app.
Please check your confirmation email or the trips/reservations section of your profile on the Safara website or iOS app for details on the specific cancellation policy for each booking.
Select your booking within the trips/reservations section of the iOS app or website and select “cancel my booking” for self-serve cancellations. Or, contact Safara support, who will promptly assist you in canceling your reservation.
Yes, but while Safara does not charge any cancellation fees, the property might depending on the rate type booked. Please check the cancellation policy listed in your confirmation email or in the trips/reservations section of your Safara profile.
Some changes to your booking are allowed at no cost (e.g., name correction, changes to preferences), while others may result in additional fees (e.g., changes to dates, room upgrades). Some changes may not be possible and may require cancellation and rebooking of the reservation (e.g., name change). Please contact Safara support for assistance with your specific change requests.
Your card will be charged immediately upon booking.
Safara refunds your card for the refundable amount of your booking immediately upon cancellation. Your bank may take 7 to 10 days to process the transaction. For questions regarding status of your refund, please contact your bank directly.
You can update your card on file by navigating to your Safara profile and clicking the “Wallet” tab on web or the "Payment Method" tab on the iOS app.
You can find your payment breakdown in the booking details under the trips/reservations section of your profile on the Safara website or iOS app.
For questions about a specific hotel (e.g. parking, pet policies, EV charging, pool hours, spa or golf bookings, airport transfers), the fastest answer comes from the hotel itself. Their front desk or concierge has the current details, and their phone number is in your booking confirmation email and in the “Trips” section of your Safara profile.
If you booked through the Safara app or site, your confirmation is always available in your profile under “Trips”, and you will also receive a booking confirmation via email.
If you need your confirmation email resent, contact Safara support.
The name on the reservation must be that of the person checking in, as most hotels require ID and a credit card matching the name on the reservation at check-in.
Making a reservation for someone else? That's fine, just make sure you’re updating the name on the reservation in the “Traveler Details” section during booking on Safara.
Check-in and check-out times are set by each hotel, not by Safara. You'll find them in your confirmation email, in the “Trips” section of your Safara profile, and on each hotel page on Safara.
If you need an early check-in or late checkout, ask the hotel directly; it's subject to availability and sometimes comes with fees set by and paid directly to the property.
To request a copy of your confirmation email, please contact Safara support. You can also view your booking confirmation details in the trips/reservations section of your profile on the Safara website or iOS app.
To request extra services such as early check-in / late check-out, transportation, meeting rooms, etc., please contact the property directly. You can find their contact details in your confirmation email, the "Trips" section of your Safara profile, or on the property page on Safara.
While hotels around the world can be booked through Safara, our platform is only currently available to customers based in the US.
Yes, everything in the iOS app is also available on safara.com. Sign in to your profile to view trips, cancellation policies, payment details, point balances, etc.
This usually happens when you've signed up once with an email address and once with a phone number, or with two different emails. Contact Safara support and provide us with the details on both accounts (the emails/phone numbers involved) along with which account you’d like to keep. We'll merge them so your bookings and points live in one place.
To update the email address or phone number on your account, contact Safara support and provide your existing account email/phone and the updated email/phone. We'll verify the request and confirm once it's updated. Your bookings, points, and history all stay with your account — nothing is lost when your contact details change.
You can request deletion of your Safara account at any time by contacting Safara support.
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